Total No. of Vacancies: Various

Job Location: All Over India

Name of the Post:

• Customer Service Manager

Qualification:

• Applicants who have completed Degree or equivalent from a recognized Institute for ICICI Bank Recruitment 2018.

Job Role and Responsibilities:

• Owning the client and ensuring a superior level of customer service as manifested in minimal customer complaints and improved C-SAT score
• Being proactive, customer-focused and understanding client?s transaction needs
• Ensure an adequate understanding of the bank?s products & processes. Keeping updated with new product/process developments.
• Acknowledging receipt of customer service request (for email/fax requests) with communication of expected TAT for service delivery.
• Ensuring customer service requests tendered prior to branch cut-off are processed on the same day. Informing clients and reporting authority in case of delays proactively.
• Ensure use of pending folders for documents not processed at day end with knowledge of reporting authority.
• To engage with customers on a regular basis. Sharing contact details with clients and ensuring availability on telephone/mobile phones.
• Making arrangements for auto call diverts on the mobile phone in case incoming call is not answered in 3-4 rings.
• Escalate within branch hierarchy in case transactions pending beyond 2 hours for want of approvals, trade queries etc.
• To track and liaise for ensuring corporate clients? working capital limit utilization:
  Overall limit utilization.
• NFB product utilization e.g. LC/BG.
• Leveraging technological platforms such as Trade Online, Trade Connect, CIB, Import Document Management to provide seamless trade solutions to clients.
• Visit corporate clients along with branch account manager for feedback and rapport building.

Pay Scale:

• ICICI Bank Recruitment 2018 will get an excellent salary package along with incentives, perks, and other facilities according to post qualification and experience of candidates

Selection Procedure:

• Skill Test
• Group Discussion
• Interview

How to Apply:

• Eligible & Interested candidates can Apply Via Online In Official website page at www.icicibank.com ICICI Bank Recruitment 2018.

Instructions to Apply:

• Log on to the Official website of Technologies www.icicibank.com
• Then, Click on the careers link.
• Select the link available for the opening.
• Fill the Application with required details.
• Pay the Application Fee (if required) to complete the Registration Process.

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