Help will be a phone call away for faculty facing any issues during assessment. The Mumbai University will not only have their officers, but a technical team of eight people from the service provider, MeritTrac, will also be available on call during the winter exam assessment work.
The help desk will ensure faculty grievances are promptly addressed and no teacher is made to wait for technical glitches that may crop up. The first level of help may be available in the explainer video.
"When a faculty logs in for the first time, heshe will have to go through a manda tory training of eight minutes via this video. Only after watching it will the first answer script load in the system," said acting V-C Devanand Shinde.
In-charge exam head Arjun Ghatule said, "There could be other problems the video may not address and even our university officials may not be able to solve them.Hence, this team will be available on call throughout the assessment process."
In the summer exam, faculty members had complained they had spent days waiting for grievances to be addressed and that added to delay in processing results. Data from the university also shows that 3,900 faculty members never participated in the assessment. This time, adatabase of 14,000 assessors has been drawn up and letters have gone to their college principals.
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